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Ooma vs Vonage: Which One Is Best For You? – Forbes


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When you’re looking for a voice-over-internet-protocol (VoIP) solution for your business, you want to make sure that you choose one that is cost-effective and has all the features and integrations that you need. Ooma and Vonage are two reliable VoIP solutions to choose from. We took a look at the two systems to help you choose the right one for your business.


Vonage vs. Ooma: At a Glance

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While Ooma has a free calling plan with the purchase of a Telo device, we feel it is better to compare the more robust business solution with Vonage. The two are similarly priced, with Ooma costing $19.95 per line per month and Vonage costing $19.99 per line per month. Both have all the calling features you could want with unlimited calling and texting to domestic lines for free. Both offer a wide variety of integrations that include pairing with popular platforms such as Salesforce and Microsoft.

The two differ in higher-level solutions such as team chat and file sharing. Ooma doesn’t have this, while Vonage does with higher-tiered solutions.

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Ooma

4.0
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.

Starting Price

Free with device purchase

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Ooma

Starting Price

Free with device purchase

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Why We Picked It

Ooma has paid plans: the Ooma Office at $19.95 per month per user and the Ooma Office Pro at $24.95 per month per user. Both plans offer the basics needed with a business phone that includes call forwarding, virtual extensions and SMS messaging. The more advanced plan gives businesses video conferencing and call recording capabilities. A desktop app also makes calling directly from your computer while integrated with your CMS seamless.

Pros & Cons
  • Quality customer service
  • Popular integrations
  • Presence monitoring for call quality control
  • Video conferencing only in advanced plan
  • Only two price tiers
  • Free plan requires hardware purchase

Vonage

Vonage
4.4
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.

Starting Price

$19.99

per line per month

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Vonage

Starting Price

$19.99

per line per month

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Why We Picked It

Vonage is known for its reliable phone network with clear, crisp calls. This is important for businesses that want to have a professional reputation. Vonage offers three calling plans starting at $19.99 per line per month and going up to the Advanced plan at $39.99 per line per month. From the Premium plan up (priced at $29.99 per line per month), you get CRM integration, IP phone desk capabilities and unlimited meetings for up to 100 participants. The Advanced plan adds call recording and visual voice mail to the unified communications system.

While Vonage is known for reliability, its customer service is not always the most helpful and can leave customers frustrated with problems lingering longer than they should.

Pros & Cons
  • Unlimited calls and text
  • App Center
  • High-quality connections
  • Customer service lacking
  • Need top plan for visual voice mail
  • Integrations not intuitive


How Ooma and Vonage Stack Up


OomaVonage
Free Trial60-day trial of Ooma PremierNo
Unlimited Domestic CallsYesYes
Team MessagingYesYes
Video ConferencingEnterprise plan100 participants max Premium Plan
IntegrationsYesMore than 20 integrations
Uptime Service Level AgreementNo99.999%
Customer Support24/7 phone support24/7 phone and chat support
Read Ooma ReviewRead Vonage Review

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Ooma and Vonage both provide comprehensive, unified communications solutions for business owners. Neither offers a free trial of the service, but Ooma allows those on the Ooma Office Plan to try the Office Premier plan. This lets users see the added bells and whistles of the service, which is completely unlocked for the first 60 days. Both Ooma and Vonage have popular integrations needed to coordinate CMS and office suite platforms to phone systems.

Both VoIP service providers require higher paid plans to unlock video conferencing and call recording. Ooma does make it more reasonable to afford the higher-priced plan with just two tiers—the second one being only $24.95 per line per month, five dollars cheaper than Vonage’s second tier. At the entry-level, Ooma beats out Vonage in price and features, but Vonage edges Ooma out with more robust features in higher-tiered plans with features such as call grouping to better organize your outreach.

While there isn’t a lot of reporting of downtime for either of these service providers, Vonage backs that up with an uptime service guarantee of 99.999% uptime. Ooma doesn’t give that same guarantee.


Bottom Line

Both Ooma and Vonage are solid unified communications systems. However, Vonage edges Ooma out with more integrations and advanced features that bigger teams might need, making Vonage the better option for larger companies. Ooma wins for smaller companies that want as much as they can get for a reasonable price; Ooma allows them to save money while enjoying the most robust entry-level features that still have room to grow.

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