ringcentral

Ringcentral Vs 8×8 Vs Vonage – Forbes

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There are several good reasons why many businesses today use voice-over-internet-protocol (VoIP) phone services, though relatively low costs usually tops the list. The savings from VoIP compared with landlines or cellular technologies can be significant, but not all VoIP providers offer the same features, quality and value. That’s why Forbes Advisor conducted an in-depth review of three top VoIP solutions, namely, RingCentral, 8×8 and Vonage.

Find The Right Phone System For Your Business

Save by Comparing Phone System Prices

If you’re in the market for VoIP services for your organization, it’s important to select a provider that offers the communication and team collaboration tools and services you require. You also need to be on guard for hidden and add-on costs.

RingCentral, 8×8 and Vonage are three of the most popular VoIP solutions available today. At first glance, the differences among the three options aren’t easy to spot. That’s why we reviewed each provider, comparing features offered, costs, reliability, service reputation and overall user satisfaction. Each VoIP solution has pros and cons; the right system for you will depend on your unique business needs.

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RingCentral

RingCentral

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Learn More

On RingCentral’s Secure Website

RingCentral

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Pricing

$19.99 to $49.99

per month per user

Free Trial

Yes

Subscription Type

Monthly and annual plans available

View Details
Pros
  • Good scalability for growing businesses
  • Lots of communication and team collaboration features
  • 24/7 customer support
  • Video conferencing available
  • 200+ third-party integrations
Cons
  • Somewhat tricky to configure for larger organizations
  • Plans and add-ons can get pricey
  • Customer support not consistently stellar
  • Multi-year contract required to rent phone equipment
8×8

8×8

4.5
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

8×8

4.5
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Pricing

$12 to $44

per month per user

Free Trial

Yes

Subscription Type

Monthly and annual plans available

View Details
Pros
  • Inexpensive starter plan
  • Easy to set up
  • Unlimited international calls to up to 47 countries
  • Intuitive online phone management portal
  • HIPPA, FISMA, CPNI and ISO 27001 compliant
Cons
  • Limited third-party integrations
  • Participant limit of 100 on video conferences
  • Dropped calls and downtime reported, particularly surrounding system updates
  • Somewhat slow technical support
  • Limited scalability
Vonage

Vonage

3.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Vonage

3.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Pricing

$19.99 to $39.99

per month per line

Free Trial

Yes

Volume Discounts

Available for five or more users

View Details
Pros
  • Easy setup
  • Reliable system; 99.99% uptime
  • 50+ unified communication features
  • Intuitive administration interface
  • Good audio quality
  • Competitive pricing
Cons
  • Basic plan is mobile-only
  • Basic plan’s features extremely limited
  • Limited third-party integrations
  • User reviews suggest customer support is subpar
  • Phone equipment is pricey

How RingCentral, 8X8 and Vonage Stack Up

RingCentral8X8Vonage
Pricing Plans$19.99 to $49.99 per month per user*$12 to $44 per user per month***$19.99 to $39.99 per month per line****
Free TrialStrict usage limits apply**One month14 days
Phone Rental AvailableMulti-year contract requiredNo (purchase only)
Voice Call LimitsUnlimited U.S. and CanadaUnlimited U.S. and CanadaUnlimited U.S. and Canada
Automated Attendant
Team Messaging
Number Porting
Vanity Numbers
Toll-Free Numbers
Voicemail TranscriptionOn advanced plan
Call Forwarding
Call Hold and Transfer
Call RecordingOn advanced plan
Mobile and Desktop AppsMobile-only calling on Mobile plan; desktop available on Premium and Advanced plans
Virtual FaxOn all plans except EssentialsOn all plans except Express
Call AnalyticsOn all plans except ExpressOn advanced plan
International CallsBilled per minute (fee varies by location)Most plans include unlimited voice calls to 14–47 countries40 countries supported; separate fees apply
Video Conferencing Participant LimitsUp to 200Up to 100Up to 150
Integrations200+ including Salesforce, Zapier, Zendesk, Microsoft 365, Google Workspace, Slack, Evernote and Dropbox50+ including Microsoft Teams, Salesforce, Google Workspace, Outlook, HubSpot, Freshdesk, Zendesk and Slack20+ Including Bullhorn, Slack, HubSpot, Microsoft 365, Salesforce, Zendesk, Zoho and Google Workspace
*Reflects pricing for up to 20 users based on annual plans; additional discounts are available for larger teams.

**Free trial is for new subscribers only and includes up to five users and two desktop phones. Free trial applies to domestic calls only; 50-minute total usage is allowed per user.

***Reflects savings of 23%–25% on annual plan purchases. 8X8 Contact Center plans range from $95 to $133 per month per user, which reflect savings of 24%.

****Volume discounts available for five or more users; Mobile plan price for 20+ users is $14.99.

Bottom Line

RingCentral, 8×8 and Vonage are all high-quality VoIP providers and each comes with both pros and cons. If you’re looking for a complete option, Forbes Advisor recommends RingCentral as the best overall VoIP solution.

RingCentral tops our list of VoIP solutions for several reasons. RingCentral is easy to set up and offers essential communication and collaboration features, such as an automated attendant, call forwarding, recording and transfer, document sharing, virtual fax, voicemail-to-text and SMS text messaging. RingCentral also offers price-competitive plans for small and large businesses alike, and every other business size, for that matter.

RingCentral easily scales with you as your business grows. With 200+ integrations, RingCentral offers more versatility than either 8×8 or Vonage. Plus, RingCentral’s video conferencing—a service that is essential in today’s business climate where virtual meetings are often the norm—allows up to 200 participants per session.

If you’re a small company on a tight budget, you may want to consider 8×8 as your VoIP provider. You’ll pay just $12 per user per month for 8×8’s entry-level Express plan.

8×8 also offers affordable solutions for those who conduct business globally. Many VoIP providers offer steep international calling plans, but 8×8 gives you unlimited calling to up to 47 countries with its higher-tier plans. 8×8 also offers Contact Center plans complete with analytics and more collaboration tools, though those 8X8 plans have a relatively high price tag.

While Vonage is a popular VoIP option, it’s not quite as feature-rich as other providers. Every Vonage plan comes with the basics, such as unlimited domestic calls, SMS and team messaging, plus the Vonage App center. Yet, Vonage comes with a fair number of à la carte add-ons (e.g., toll-free numbers and call recording) that can drive up overall costs. User reviews suggest that Vonage’s customer and technical support are not always easy to access nor as helpful as users would like.

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