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Increasing call center productivity with predictive dialer from INVADE – VoIp.Review

INVADE, a provider of innovative communication solutions, together with Emertec, INVADE’s commercial partner, offers an enhanced solution that is designed to enable enterprises to quickly and cost-effectively deploy INVADE’s fully managed and flexible Dialer-as-a-Service (DaaS) software.

 

Predictive dialer software is a popular solution for outbound contact centers. The use of this serviceboosts the interviewers’ efficiency by increasing the call connect rate, while also enhancing consumer engagement. INVADE has a wealth of expertise in developing and implementing market research software, and because of the modular nature of their solution, they can produce the best-in-class predictive dialer to match a large range of requirements.

 

Currently covering over 50 countries, INVADE, in partnership with its commercial associate Emertec, assists market research operations ranging in size from 5 to 1000 interviewers. Emertec and INVADE have worked together for over a decade to develop cost-effective and best-in-class dialer solutions. Through the development of dialer products, their skills and experience have been fine-tuned to satisfy all requirements demanded by the market research industry.

 

The two partners offer rapid deployment of INVADEs’ fully managed and configurable DaaS software, as well as a variety of productivity modules for outbound or hybrid contact centers. In addition, cost-effective SIP provisioning and a variety of hardware and telephony interfaces are offered, and a full API is available for integration with third-party products. 

 

Benefits of using a predictive dialer by INVADE:

  •     Dialer customized specifically for each business
  •     24/7 support team
  •     Fully integratable with multiple CATI systems
  •     Predictive dialer with machine learning AI
  •     SIP connectivity
  •     Increased call connection rate
  •     Increased interviewer’s efficiency
  •     On-site or remote training

At this year’s ESOMAR Congress and Exhibition, INVADE is being represented by its international distribution partner, Emertec Ltd. You can find Emertec Ltd at Stand 33 at The Sheraton Center Toronto Hotel in Toronto, Canada, September 18th-21st, 2022.

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