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Grasshopper Vs Google Voice For Businesses – Forbes

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Both Google Voice and Grasshopper are voice-over-internet-protocol (VoIP) phone services that allow you to make and receive calls and texts. Each solution also offers advanced call management features that are essential for conducting business.

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When you take a close look at Grasshopper vs. Google Voice, you’ll find several differences between the two services. Forbes Advisor conducted an in-depth review of Grasshopper and Google Voice so you can make a fully informed decision when choosing the best VoIP provider for your business needs.

Grasshopper vs. Google Voice: At a Glance

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Grasshopper

Grasshopper

4.6
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Grasshopper

4.6
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Pricing

$26 to $80

per month, billed annually

Free Trial

7 day

Options

VoIP and Wi-Fi calling

View Details
Pros
  • Easy to set up and use
  • Affordable plans
  • Multiple extensions included on all plans
  • Excellent phone call quality
  • Full feature suite available in all plans
Cons
  • Doesn’t scale well for mid- to large-sized businesses
  • Limited software integrations
  • Video conferencing not available
  • Support documentation for extension management could be improved
Google Voice

Google Voice

4.1
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Google Voice

4.1
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Pricing

$10 to $30

per month per user

Free Option

Personal plan

Integrations

Fully compatible with Google Workspace apps

View Details
Pros
  • Intuitive user interface
  • Excellent call quality
  • Unlimited SMS in the U.S.
  • Competitive international call rates
  • Voicemail transcription on all plans
Cons
  • Virtual fax not available
  • Limited third-party app integrations
  • Toll-free and vanity numbers not available
  • Insufficient customer support options

How Grasshopper vs. Google Voice Stack Up

GrasshopperGoogle Voice
Price$26 to $80 per month$10 to $30 per month (free personal plan available)
Number of Users1 to 5 phone numbers* (3 to unlimited extensions)Unlimited (up to 10 for Starter plan)
Custom Greetings
Mobile AppiOS and AndroidiOS and Android
Voice Mail Transcription
Call Recording
Usage and Activity Reporting
Telephone Number Porting
Local Numbers
Vanity Numbers
Toll-Free Numbers
Call Transfers
Call Forwarding
Automated Attendant
Virtual Fax
Instant Response
International CallsBilled per minute (fee varies by location)Only on the Premier plan; billed per minute (fee varies by location)
Video ConferencingGoogle Meet integration
Live Virtual ReceptionistRuby add-on service
*Additional lines can be purchased for $10 each per month.

Top Features

Grasshopper includes all its call handling and management features on every plan. All users have access to call forwarding, VoIP and Wi-Fi calling, incoming call control, call transfers, business texting, virtual fax, simultaneous call handling, custom greetings and reporting. You also get unlimited domestic texts and call minutes; additional fees apply for international calls.

Instant response, which sends a customized text to callers when you’re not available to answer the phone, is another popular Grasshopper feature. Activating Grasshopper’s simultaneous call handling feature will prevent your callers from ever hearing a busy signal when contacting your business.

Grasshopper also offers several add-on features. Voice Studio creates a polished, professional greeting for you for $75 per order. Ruby Receptionists is another add-on that provides live, U.S.-based receptionists who answer your phone; this is a great service for companies that need a receptionist but don’t want the hassle and expense of hiring one.

Google Voice offers many of the same features as Grasshopper, including call forwarding, custom greetings and voicemail transcription. With Google Voice, you get unlimited SMS in the U.S. and free calling to the U.S. from any country, plus free calling to Canada from the U.S. Competitive per-minute fees are assessed for international calls.

Google Voice only offers advanced features such as desk phone support, multilevel auto attendant and advanced reporting to its higher-tier plans. Also, Google Voice does not have several features that Grasshopper offers, including toll-free and vanity numbers, virtual fax and a live virtual receptionist option.

Unlike Google Voice, Grasshopper does not offer call recording. Neither provider offers video conferencing within their plans, though Google Voice integrates with Google Meet, a popular app for conducting virtual meetings.

Pricing Plans

Both Grasshopper and Google Voice have affordable plans that suit nearly any business budget. In fact, you’ll find these two providers offer some of the most economical VoIP plans available on the market today.

Grasshopper offers three plans. The chart below shows the differences among the plans.

Grasshopper Plans

SoloPartnerSmall Business
Price per Month$29$49$80
Phone Numbers Included13*5*
Extensions Included36Unlimited
*Additional phone numbers can be added for $10 per number per month.

Google Voice offers a free personal plan that comes with unlimited domestic calls and texts, voicemail transcripts, call forwarding and Android and iOS apps. Google’s business plans range from $10 to $30 per user per month. Key features offered in each plan are provided below.

Google Voice Business Plans

StarterStandardPremier
Price per Month per User$10$20$30
Number of UsersUp to 10UnlimitedUnlimited
Domestic LocationsUp to 10UnlimitedUnlimited
International LocationsNoneNoneUnlimited
Free Calling to U.S. From Any Country
Unlimited SMS in U.S.
Voice Mail Transcription
Usage and Activity Reporting
Call Forwarding
Multilevel Auto Attendant
Desk Phone Support
eDiscovery for Calls, Voice Mail and SMS Records
Ring Groups
Advanced Reporting
Data Regions (reportedly coming soon)

Ease of Use

Google knows how to make things easy to use, and Google Voice is no exception. Most users report that Voice is extremely easy to set up and intuitive navigation makes it easy to move between frequently accessed features like contacts, texts and voicemail.

Grasshopper tends to score high marks from users for ease of setup and navigation as well.

Customer Support

Grasshopper boasts 24/7/365 sales and support options. Customer service and technical support are offered via online chat, phone, email, Twitter, Facebook and the Grasshopper online support center, which hosts an extensive product knowledge base. Grasshopper also provides new clients with a Customer Care Agent to help with onboarding.

Google Voice’s 24/7 customer service contact methods are not nearly as extensive as Grasshopper’s. Customer support is handled via an online help center and a community forum. You can also reach out to Google Voice for help via online contact forms, though responsiveness to customer queries is not necessarily timely; in fact, Google only promises a resolution within ten days.

Bottom Line

In the debate between Grasshopper vs. Google Voice, Forbes Advisor’s choice for the better VoIP solution is Grasshopper. Frankly, it isn’t even a close race. Affordable pricing, multiple customer support options and essential business features like toll-free numbers, virtual fax and phone extensions make Grasshopper a stronger solution for small businesses.

The Google Voice personal plan is a great choice if you need a free VoIP service. Google Voice is perfect for freelancers and solopreneurs who are on a tight budget and want a separate number to conduct business, yet don’t need more sophisticated call management features.

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