If you’re not getting wireless service on your T-Mobile device, you’re not the only one. Inclement winter weather in Texas and other parts of the US is causing issues with the carrier’s network, with Downdetector tracking more than 1,000 outage reports since 1PM ET.
We’re experiencing network issues following severe weather in several areas of the country and especially across Texas. Our teams are working hard to restore service. Stay tuned, stay safe and thank you for your patience.
— Neville (@NevilleRay) February 15, 2021
T-Mobile acknowledged the issue this afternoon. “We’re experiencing network issues following severe weather in several areas of the country and especially across Texas,” said Ray Neville, the company’s president of technology, on Twitter. Neville didn’t say when the carrier expects to resolve the outages. AT&T and Verizon (Engadget’s parent company) appear to be going through some of the same problems, but their issues don’t appear to be as widespread and neither company has come out with an official statement yet. All the same, we’ve reached out to both companies to ask for an update.
The majority of T-Mobile’s outages appear to be clustered in and around Austin, Dallas, Houston and San Antonio. Texas is currently going through one of its coldest winters in decades, with temperatures currently below freezing in every part of the state. The unexpected cold and snow are causing havoc on the state’s infrastructure, leaving nearly 3 million customers without power as they try to stay warm.
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