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8×8 Review — Forbes Advisor – Forbes Advisor – Forbes

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8×8 at a Glance

8×8 is a reliable, secure VoIP solution that comes with voice, video and chat services. When compared to other providers, 8×8 stands up quite nicely. In fact, the company ranks fourth on the Forbes list of ten best VoIP services.

Getting started with 8×8 is relatively straightforward. Decide which plan you want to purchase, select a phone number—or port one over—and sign up for your account online. If you’re purchasing an advanced plan, an 8×8 support professional can assist you in getting started.


Plans and Pricing

The 8×8 Express plan comes with a 30-day free trial, so you can check out the service before committing to a plan. The chart below breaks down the key features and pricing for 8×8’s all-in-one communications plans.


8×8 Express
Small business phone system
8×8 X2
All-in-one voice, video and chat
8×8 X4
Advanced call handling analytics
Price per User (Annual Plan)$15$24$44
Price per User (Month-to-Month Plan)$15$32$57
Audio and Video ConferencingUp to 100 participantsUp to 500 participantsUp to 500 participants
Unlimited Voice CallingU.S. and Canada14 Countries48 Countries
Visual Voice Mail
Auto Attendant
Video Meeting Recording and Transcription
Unlimited Team and 1:1 Messaging
Media Storage for Meetings and Call Recording (Unlimited Capacity)30 days130 days
Call Activity Analytics
Virtual Fax
8×8 Frontdesk Tailored Experience for Receptionists
Supervisor Analytics
Barge, Monitor and Whisper

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font-size: 16px; line-height: 28px; #footable_parent_210807 tbody .fb-rating-nt-wrapper h2 font-size: 24px; #footable_210807 td.ninja_column_0 text-align: center; #footable_210807 th.ninja_column_0 text-align: center; #footable_210807 td.ninja_column_1 text-align: center; #footable_210807 th.ninja_column_1 text-align: center; #footable_210807 td.ninja_column_2 text-align: center; #footable_210807 th.ninja_column_2 text-align: center; #footable_210807 td.ninja_column_3 text-align: center; #footable_210807 th.ninja_column_3 text-align: center;

In addition to the three communications plans, 8×8 also offers three Contact Center plans that range from $95 to $175 per user per month. Contact Center plans include advanced functions such as customer experience journey mapping, real-time multiscreen monitoring, speech analytics and other call management features required to operate a professional call center effectively.


Other Benefits

If you’re looking for a VoIP provider that offers unlimited calling, video and audio conferencing and team messaging, 8×8 delivers. But that’s not all you get with this VoIP solution. Here are a few additional benefits:

  • Personalized greetings and menu prompts. Add custom greetings and menu prompts to help direct callers to appropriate people and departments within your organization.
  • Branded video conferencing. Add professional polish to your video conference meetings by adding your company logo and customizing the visuals and background to align with your brand.
  • Business hour handling. Set rules for call routing and answering during both open and closed business hours.
  • Unlimited SMS. All 8×8 plans include unlimited SMS in the U.S. and Canada.
  • Secure and compliant. 8×8 protects your business by adhering to the highest security protocols that comply with several regulatory mandates and agencies, including HIPAA, FISMA, ISO 27001 and the Centre for the Protection of National Infrastructure (CPNI).
  • No contracts. While you can opt for an annual plan (and save 23% to 25% by doing so), you don’t have to; 8×8 doesn’t require any contracts.


Fine Print

Customer support for 8×8’s X-series plans is generally quite good, but Express plan customers don’t have access to the 24/7 phone and chat support that higher-tier plans enjoy. Express plan users can seek help via online forums and FAQs, or submit their questions via the website, though answers may not come promptly.


How 8×8 Stacks Up


8×8VonageNextiva
Price per Month per User$12 to $57$13.99 to $39.99$14.95 to $75.95
Free Trial30 days14 days7 days
Unlimited Calls and Texts in U.S.
Mobile and Desktop App
Call Transfer
Custom Greetings
Team Chat
Voicemail TranscriptionOnly on advanced plans or as an add-on
Call RecordingOnly on advanced plans or as an add-on
Audio ConferencingUp to 500 participantsUp to 150 participantsUp to 200 participants
Video ConferencingUp to 500 participantsUp to 25 participantsUp to 250 participants
Popular IntegrationsSalesforce, Zendesk, Zoho, Microsoft Teams, Google Workspace, HubSpot, Freshdesk, Pipedrive ServiceNowBullhorn, HubSpot, Salesforce, Zendesk, Clio, Zoho, SugarCRM, Microsoft Dynamics, Google WorkspaceSalesforce, HubSpot, Zendesk, Google Contacts, Microsoft Teams, Oracle Sales Cloud, ServiceNow, Zoho, Outlook

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When you compare 8×8 to other VoIP business providers, you’ll see 8×8 stacks up quite well. 8×8 offers the longest free trial, relatively low-cost pricing plans and a wide variety of call management features.

8×8 integrates seamlessly with popular business software, including top customer relationship management apps (CRMs). Plus, depending on which plan you purchase, 8×8’s audio conferencing and video conferencing can accommodate up to 500 participants—far more than other VoIP providers like Vonage and Nextiva.


Is 8×8 Right for You or Your Business?

There aren’t too many VoIP providers that work well for businesses of all sizes, but 8×8 is that rare exception. 8×8 offers plans that fit nearly any budget and can scale as your company scales. The $12 per month Express plan is perfect for small businesses; we recommend the X2 and X4 plans for midsized and larger organizations, especially those conducting business internationally.

Find The Right Phone System For Your Business

Save by Comparing Phone System Prices


Frequently Asked Questions (FAQs)

What is 8×8 known for?

8×8 is best known for its affordable, high-quality cloud communication systems for businesses. The company offers both all-in-one communication systems and contact center plans for larger organizations. Small business plans start at just $12 per user per month.

Does 8×8 integrate with HubSpot, Zoho or Salesforce?

8×8 integrates with several popular CRMs, including HubSpot, Zoho, Salesforce, Zendesk and Pipedrive.

How reliable is 8×8?

Call quality and reliability are important to 8×8. The company offers an end-to-end 99.999% service-level agreement (SLA) as assurance that you can depend on their services.

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