Voice-over-Internet Protocol has become popular in the past few years, but along with its popularity, many misconceptions and myths start coming.
VoIP has been rumored to be unreliable and expensive. However, a hosted VoIP is one of the easiest and most reliable ways for every business to communicate.
So, let’s discuss some of the most common VoIP myths.
1. VoIP is Not Safe At All:
Did you know that the average cost of data breaches in the U.S only is around $18 million?
This is the reason why you need to worry about someone eavesdropping on your private business calls. IP telephony is not much secure than the Public Switched Telephone Network (PSTN).
VoIP, on the other hand, comes with encryption technology and is more secure than traditional landlines. This is because VoIP works by transferring data digitally across the Internet.
Also, the calls on VoIP telephony are made through the internal system, which means that the external hackers will not easily intercept them.
Some people also use a PN as an extra layer for securing the data transmitted over the Internet. Some providers also offer two-factor authentication, advanced monitoring, call encryption, and detailed logs.
2. VoIP is Unreliable:
Using VoIP solutions, IT companies and other service providers will calculate the bandwidth needed for stable, high-quality calls and VoIP services. Unfortunately, one of the most common misconceptions is that VoIP is unreliable, as it uses a broadband connection than traditional lines.
Some people also assume that VoIP requires ultra-speed Internet, but that’s not true.
For example, a standard small business can run a multi-user VoIP telephony with a minimum of 20Mbps speed.
The most crucial reason for VoIP’s reliability is broadband prioritization. The modern voice-over phone system uses VoIP prioritization, which means your business connection preference VoIP calls over another regular internet.
Here are a few things you can do to make your VoIP more reliable:
- Double the broadband: While it may sound odd, but doubling up the connection will increase the reliability of your VoIP telephony system. You can have one broadband connection for data traffic and another for VoIP. This will free the browsing bandwidth and is helpful if you have a good broadband speed of up to 15-20 Mbps.
- Upgrade the internet plan: upgrading your broadband connection is another way to increase reliability. To do this, run a speed test, look for the available providers, and find the one that suits your business.
- Use Wi-Fi backups: The biggest hurdle in VoIP calls is its reliance on the Internet. Sometimes there are outages, which are normal if fixed in minutes. However, when upgrading to VoIP, these outages can’t be ignored. A professional provider can provide you with a better speed connection.
- Invest in PoE: Power over Ethernet is another excellent way to provide your desk phones with power without the need of having an individual socket. This means that during long power cuts or outages, your phone will still continue to get working.
- Upgrade to the leased lines: A leased line is a dedicated network that provides an ultra-fast internet connection.
3. VoIP is Not Popular:
That’s completely a myth because (if you don’t know) every time you make a call through the Internet, you are using VoIP.
VoIP has been around for the past 25 years, and most communication applications like Skype and WhatsApp are already using it for video and voice calls. Industry experts predict its market valuation of $93.2 billion by 2024.
Some evident developments of this technology can be seen in Artificial intelligence, Unified Communications, 5G, and more.
In addition, VoIP is remotely accessible through any Internet connection, which means you can quickly provide world-class services even if your employees are working from home.
Also, it can support various platforms and comes with features like cloud sharing, routing, IVR, email, and voicemail.
Here are some more reasons to show why VoIP is gaining popularity:
- No more landlines: Whether it’s about the price, setup, accessibility, or ease of use, the VoIP system dominates the conventional connection method.
- Free long-distance calls: As the calls through VoIP are made using the Internet connection instead of wire connections, long-distance calls are quite affordable and low priced.
- Handsets with VoIP: Many businesses are designing a wifi-compatible handset to let people use VoIP phone systems to the fullest.
- Cost-cutting: Several big companies spend huge money communicating with clients/customers overseas. These costs can be reduced impressively with the VoIP connection.
4. You Need to Change your Current Network:
No, with the same network, you can enjoy VoIP services. It would be best to simply have at least 100 Kbps uploading and downloading speed to use VoIP services. Also, a single DSL or cable network is sufficient to get started with VoIP.
5. VoIP is Expensive:
No! VoIP is one of the most cost-effective communication solutions that can lower a monthly expense to up to 80%. It can be at least 40-80% cheaper than traditional phone systems, with some providers offering free calls.
Moreover, calling long-distance with a traditional phone can be pretty expensive, but calling through VoIP is affordable. All you need is a reliable Internet connection, and you can connect to a high-quality call.
6. VoIP is Difficult to Install:
Sometimes businesses need experts to install and configure the VoIP phone system. This includes installing the PBX equipment and wiring to connect employees. Implementation of VoIP phone systems is easy and doesn’t need any technical knowledge.
7. You Lose your Phone Number with VoIP
Transferring your existing phone to VoIP is a mystery for some people. However, the days of phone companies using your old phone number when you switch to VoIP are over.
According to the Federal Communication Commission mandates that clients can assign their phone numbers to any service provider. This process is called porting; you can port any existing wireless, landline, or virtual phone number.
8. VoIP has Poor Call Quality:
It’s a common misconception that the calls made using VoIP have poor call quality than the landlines. However, the fact is that with solid bandwidth and a reliable Internet connection, VoIP calls sound much clear than traditional phones.
Also, HD calling uses wideband audio that supports twice the audio frequency provided by the analog phone. VoIP phones automatically get connected to the available bandwidth to deliver high-quality calls.
Some VoIP handsets also come with the noise-canceling feature, which helps improve the sound quality of the calls.
You can also contact a reliable VoIP service provider, who will provide some tips to get the optimal call quality. Some of them are:
- Using the wired Ethernet connection: Wi-Fi calls can interfere and may impair the phone calls. However, with an Ethernet cable, you can eliminate the risk of poor termination. Some Ethernet cables also offer low latency with gigabit duplexing.
- Test your WAN and LAN connections: Keep track of all your metrics like jitters, ping, bandwidth, and more to identify any network congestions.
VoIP myths and misconceptions say a lot about themselves, so better watch them and then decide. And, once you experience the world of VoIP, there will be only savings.