Published on: 1st Mar 2016
Singapore’s Singtel temporarily suspended a mobile app it developed to allow customers to manage their account following reports that customers were able to see the personal information of other customers without permission.
A number of reports on social media showed people being able to log in to other people’s accounts and see their personal details when using the “My Singtel” app.
The app normally allows users to check their phone bills and check data usage.
Some users also reported seeing strange messages on the app, including one insulting Prime Minister Lee Hsien Loong.
Singtel said in a statement that it had suspended the App, noting that only one customer had their personal information leaked, due to a software glitch.
“We are still trying to get in touch with the affected customer to apologise and explain,” said a Singtel spokesman. “We would like to assure customers that this is an isolated incident and their account security has not been compromised”.