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O2 customers have been locked out of their mobile data with tens of thousands unable to access the internet and 4G services.
Tens of thousands of customers are believed to have been affected in the data blackout, which is also affecting customers of Sky Mobile, Tesco Mobile, Giffgaff and Lycamobile who use O2’s service.
O2 said: “Our technical teams are investigating reports of issues when using data. Voice calls are working OK. Our technical teams are investigating. We apologise for any inconvenience.”
The network problems have affected more than O2 customers, hitting other services that rely on the data. O2 has 25 million customers, but supplies network coverage to Sky, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million reliant on its coverage.
The Telegraph confirmed that some customers of these other networks were also affected by the outage. GiffGaff has confirmed its service is also offline.
O2 did not say what is causing the fault.
We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this. Please keep an eye on our status checker: https://t.co/O8fb26fNIv
— O2 in the UK (@O2) December 6, 2018
Customers took to social media to complain features of their smartphones had stopped working. Apple Pay customers were unable to access the network, according to one O2 user. Other customers have complained they are struggling to access calls and texts, although O2 has not said there is a problem with its main network.
According to Downdetector, a website that sources reports of network problems, O2 began experiencing problems around 5am this morning. Thousands of reports of service outage were reported by the site from across the UK.
London Bus electronic timetables, which rely on the O2 network, have also been affected. Transport for London said: “The company that updates the data to our network of Countdown Systems is currently experiencing difficulties in providing this service. This issue is being investigated.”
Countdown Systems – there are reports that live bus updates to our Countdown Systems has gone down. The company that updates the data to our network of Countdown Systems is currently experiencing difficulties in providing this service. This issue is being investigated.
— TfL Bus Alerts (@TfLBusAlerts) December 6, 2018
uSwitch mobile phone expert Ernest Doku said: “O2 users affected by this mobile data outage will understandably be concerned and frustrated. For the millions of users who are out and about and rely on smartphone maps to get around, it’s worth considering that apps like Google Maps allow customers to download maps on WIFI and view them offline.
“With little idea of when this problem will be sorted, it’s worth preparing before heading out to make sure you’re not caught out by this data downtime.”
O2 said it will be sharing updates on its website when the service changes.
O2 is the UK’s second largest network after EE.
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