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Vonage Review — Forbes Advisor – Forbes Advisor – Forbes

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Vonage at a Glance

Vonage offers unified voice, video and messaging solutions, contact centers and Vonage APIs that allow technically savvy businesses to customize communications for their unique business requirements. Vonage also ranked on Forbes Advisor’s list of the best business VoIP services.

Vonage has three unified communications plans, including Mobile, Premium and Advanced. Most people find the Vonage interface to be relatively intuitive and system setup easy. You can explore Vonage’s plan and features for free thanks to Vonage’s 14-day free trial.

Plan pricing is based on the number of lines you purchase; the chart below shows top features by plan and pricing for a team of 20.


MobilePremiumAdvanced
Price per Month per Line$14.99$24.99$34.99
Mobile and Desktop apps
Unlimited Calls and SMS
Vonage App Center
Unlimited Team Messaging
Multilevel Auto Attendant
IP Desk Phone Capability
CRM Integration
15 Hours of On-Demand Call Recording
Visual Voice Mail
Call Group

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font-size: 16px; line-height: 28px; #footable_parent_210874 tbody .fb-rating-nt-wrapper h2 font-size: 24px; #footable_210874 td.ninja_column_0 text-align: center; #footable_210874 th.ninja_column_0 text-align: center; #footable_210874 td.ninja_column_1 text-align: center; #footable_210874 th.ninja_column_1 text-align: center; #footable_210874 td.ninja_column_2 text-align: center; #footable_210874 th.ninja_column_2 text-align: center; #footable_210874 td.ninja_column_3 text-align: center; #footable_210874 th.ninja_column_3 text-align: center;

The Vonage Developer Center offers extensive support for technical professionals who want to customize their phone systems. APIs are available for SMS, MMS, video, voice, SIP trunking, social chat apps, email, multichannel conversations and two-factor authentication.

Vonage Contact Center (VCC) is Vonage’s platform for companies that need to build a call center. VCC can scale on demand as call traffic shrinks or grows, is available worldwide and complies with top security and compliance standards, including ISO 27001, HIPAA, SOC 2 Type II, PCI DSS and GDPR.


Other Benefits

Vonage offers a wide variety of call management and business productivity tools that can help you operate more effectively. Here are a few of Vonage’s popular benefits you should know about:

  • Vonage Meetings. Host video meetings that users can join on their desktop, iOS or Android device.
  • Popular integrations. Vonage integrates with a variety of popular business software, including Bullhorn, HubSpot, Salesforce, Zendesk, Clio, Zoho, SugarCRM, Microsoft Dynamics and Google Workspace.
  • Call monitoring. This add-on feature lets you listen into calls, whisper to your customer representative or even barge into calls if you wish to join a conversation.
  • Call continuity. Should your internet ever lose connection or your VoIP phones fail, you can set up your system to automatically reroute to a backup phone number, so you never miss a call.
  • Simultaneous ring. Set your system to ring up to five numbers simultaneously, so calls get answered even if a few lines are unattended.
  • Call flip. Easily transfer your phone calls from your mobile to desktop device or vice versa.
  • Phone dashboard. Your plan administrators have access to the real-time status of all your lines so you can make staff adjustments as necessary.
  • Customer support. Vonage offers customer support via online chat, email and phone. More support is available via community forums and Vonage’s online help center.


Fine Print

Vonage works a little differently than other VoIP providers in that many popular features are offered as an add-on and Vonage charges a monthly fee on top of your plan fee. Here are a few examples of Vonage’s add-on services along with their monthly costs:

  • Toll-free numbers: $4.99 (per number)
  • Voice mail transcription: $4.99
  • U.S. fax number: $14.99
  • On-demand call recording: $4.99
  • Call group: $4.99
  • Paging group: $4.99
  • Call Queue: $14.99
  • Vonage for Salesforce: $4.99
  • Vonage for Microsoft Teams: $4.99


How Vonage Stacks Up


Vonage8×8Nextiva
Price per Month per User$19.99 to $39.99$15 to $57$18.95 to $57.95
Free Trial14 days30 days7 days
Unlimited Calls and Texts in the U.S.
Mobile and Desktop Apps
Toll-free NumbersAdd-on fee required
Virtual FaxAdd-on fee requiredOn all plans except Express
Call RecordingOnly on advanced plans or as an add-on
Voice Mail TranscriptionOnly on advanced plans or as an add-on
Audio ConferencingUp to 150 participantsUp to 500 participantsUp to 200 participants
Video ConferencingUp to 25 participantsUp to 500 participantsUp to 250 participants

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Like 8×8 and Nextiva, Vonage provides a free trial, mobile and desktop apps, and unlimited calls and texts in the U.S.

Vonage also has many of the same features other VoIP providers offer, such as virtual fax, call recording and voice mail transcription; however, many of these services are either available only on advanced plans or are priced as an add-on feature. Also, Vonage has some of the lowest participant capacities for audio and video conferencing.


Is Vonage Right for You or Your Business?

Vonage is best for small businesses that need ten or fewer business lines and don’t require advanced features such as video conferencing capable of hosting large meetings. Vonage is also a good choice for larger organizations that want to customize their unified communications systems. Vonage’s à la carte pricing model makes it a poor choice for anyone on a tight budget.

Find The Right Phone System For Your Business

Save by Comparing Phone System Prices


Frequently Asked Questions (FAQs)

Can I use Vonage on my desktop?

Yes. Vonage offers both mobile and desktop apps, which means you can use your Vonage account to make voice and video calls from your desktop.

Does Vonage offer internet service?

No. Vonage offers voice, video and messaging services that require a connection to the internet. Vonage does not provide internet services.

Can I do video conferencing with Vonage?

Vonage Meetings, which lets you host video conferences with up to 25 users, is included with all Vonage Business Communications plans. You can also use Vonage Meetings to host audio conferences with up to 150 users.

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