VoIP providers lower your contact center’s cost-per-call. Using the internet to make phone calls instead of traditional phone lines means that only one line is needed for both people talking. This is because the call data is sent over the internet, rather than using a physical line. VoIP makes domestic and long-distance calls cheaper overall.
Plus, most VoIP providers offer flat-rate pricing for unlimited calling plans within the United States and Canada. And international rates are often more affordable than what you would get with a traditional phone carrier.
Increases mobility of service
This benefit is especially relevant in 2022. Many employees continue to work from or follow a hybrid work model with some in-office days. VoIP services follow you or your agents wherever they go. Provided you have an internet connection, whether it’s through a cell phone carrier or a Wi-Fi hotspot, you can make and receive calls as if you were in the office. You can also use an extension number from any location. So, no more missed calls simply because you’re out of the office.
Many VoIP providers offer mobile apps that allow you to use your business number on your personal cell phone. This is a great way to keep your business and personal life separate without having to carry two phones around.
Customizes features to your business
VoIP providers offer a wide range of features and benefitsthat can be customized to fit your company’s needs. These include caller ID, virtual numbers, contact lists, voicemail, and more. These features allow you to multi-task across devices, dramatically boosting productivity.
Some VoIP providers offer additional features like voicemail-to-text transcriptions which can be sent directly to your inbox for review on the go, and forwarding of messages and voicemails to multiple colleagues with a single click. VoIP services are flexible enough to be designed specifically for your business. Do your research and note which features best suit your company’s operations.
Improves customer communication
In today’s global market, businesses can be located anywhere. With a VoIP phone system, you can choose where your calls ring and how. Give your business the ability to have a virtual office no matter where you or your customer are located. VoIP providers offer features like voicemail transcription, call forwarding, and caller ID that can make it look like your calls are coming from your main office number.
VoIP systems come with a variety of features that can automate customer service. For example, contact center solutions like automatic call distribution (ACD) can help route calls to the right department or agent. This not only saves time for your customers but also helps improve first-call resolution rates.
A common worry that arises with VoIP is that if the internet stops working, so does the ability to make calls. However, with VoIP systems, this isn’t often the case. Most providers offer a backup plan in case of an outage which can include forwarding calls to your cell phone or landline.
Call forwarding, like other VoIP phone system features, is extremely adaptable. You won’t lose time because of local power outages or weather-related events since you select where your calls are forwarded and how they’re handled. If your office phone isn’t answered, your mobile device or home computer will ring instead.
Some business VoIP providers also include a second line for contact centers. This is an important tool for businesses that want to ensure they’re providing the best possible service. By having a separate customer service line, you can ensure that your customers are getting the help they need without tying up your mainline.
Makes installation and maintenance easy
Another advantage of VoIP is that IP phones are rather simple to set up, even if you’re not very tech-savvy. There’s no need for expert technicians to run phone lines throughout your workplace. IP phones are simply plug-and-play.
Hosted VoIP allows you to add new users very easily. You can also change your system configuration with a web portal. It’s simple for you to maintain your system without often needing professional support.
Scales with your company
Successful business systems scale with the needs of the business. But traditional phone systems are difficult to scale. One of the benefits of VoIP is that it allows you to scale your operations, staying efficient and productive while also remaining cost-effective.
LiveVox Holdings Inc. published this content on 29 March 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 March 2022 17:37:06 UTC.