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Ooma Vs Google Voice – Forbes

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There’s a lot to consider when comparing voice-over-internet-protocol (VoIP) providers because there are a lot of players on the market with similar products and services. We dug into what makes Ooma Telo different from Google Voice. Both providers have a free option for money-conscious business owners, but Ooma takes the cake when it comes to additional features and benefits on its paid plans.


Google Voice vs. Ooma: At a Glance

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Both Ooma and Google Voice offer unlimited domestic calling and text messaging in the U.S. Google Voice does up the ante a bit by providing unlimited international calls for users on paid plans whereas Ooma is limited to unlimited calling in the U.S., Canada, Mexico and Puerto Rico. Google Voice integrates with the Google Workspace for convenience, while Ooma Enterprise integrates with popular CMS systems and other widely used platforms. We like Ooma’s transfer and hold music, keeping consumers on the line longer without dead space. Ooma also edges out Google Voice when it comes to the quality of calls; Google Voice has more clarity issues.

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Ooma

Ooma
4.0
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Starting Price

Free with device purchase ($99.99)

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Ooma
Learn More

On Ooma Office’s Website

Starting Price

Free with device purchase ($99.99)

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

Why We Picked It

Ooma offers a plethora of plans to work with a business as it grows. These plans start for free with the purchase of an Ooma Telo device. From there, plans start at an affordable $9.99 per month for an international calling plan on the device. Whether it’s the home version or the business-focused office plan, Ooma offers a solid and reliable VoIP platform. The most robust plans have advanced integrations, whisper features and time-of-day routing features.

Pros & Cons
  • Free with one-time purchase of Telo ($99.99)
  • Virtual extensions
  • Enhanced call quality control
  • Excellent customer support
  • No 911 feature in mobile app
  • Confusing pricing plans
  • Voicemail transcription costs $4.99 per month

Google Voice

Google Voice
4.1
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Starting Price

Free; $10

per user per month

Voice Mail to Text

Yes

Toll-Free Numbers

No

Google Voice

Starting Price

Free; $10

per user per month

Voice Mail to Text

Yes

Toll-Free Numbers

No

Why We Picked It

Google Voice is a way for a business to expand to other phone numbers for an affordable price. Adding one line can be done for free with no additional hardware. From there, Google Voice has three tiers costing anywhere from $10 to $30 per month per line. Google Voice is unique in its wide range of international calling to the U.S. for free. Users who have already built the Google Workspace infrastructure will like how easy it is to integrate into the system.

Pros & Cons
  • Free international calling to U.S.
  • Google Workspace integration
  • Unlimited texting
  • Limited integrations
  • Call quality can be poor
  • Requires an existing phone line


How Ooma and Google Voice Stack Up


OomaGoogle Voice
Starting PriceFree with $99.99 purchase or TeloFree for personal use or $10 per user per month for business use
Free Trial60-day trial of Ooma PremierYes
Unlimited Domestic CallsYesYes
Team MessagingYesYes
Video ConferencingOffice Pro, Enterprise and Enterprise Call Center plansGoogle Meet integration
IntegrationsYesGoogle products (e.g., Google Fi, Google Calendar)
Uptime Service Level AgreementNo99.9%
Customer Support24/7 phone support24/7 phone and chat support
Read Ooma ReviewRead Google Voice Review

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Looking to switch to a new VoIP provider? Both Ooma and Google Voice will give you unlimited domestic calls and texts. Google Voice does get a slight edge for those with international hubs calling the U.S. because those calls are unlimited and free as well. But while call quality is better with Ooma, it doesn’t have an uptime guarantee like Google Voice and other VoIP providers.


Bottom Line

Both Ooma and Google Voice are capable VoIP service providers. We like Ooma because it is scalable with a wide range of features. Google Voice is better for those with international hubs making calls into the U.S. and those who need to really consider keeping costs down for larger teams.

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