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Nextiva Review — Forbes Advisor – Forbes Advisor – Forbes

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Nextiva at a Glance

Nextiva is one of the best fully integrated voice, messaging and video communications systems available today. Forbes Advisor includes Nextiva on its list of best business VoIP services of 2022.

Nextiva has four plans to choose from, including the Essential, Professional, Enterprise and Ultimate. Prices range from $18.95 to $57.95 per month per user, when paid annually. The exact fee you pay depends on the number of users at your organization, the plan you choose and your plan length commitment. You can opt for a contract-free month-to-month plan or go with an annual or multi-year contract; committing to a longer plan can save you 20% or more.

You can get a glimpse at how Nextiva works without committing to a plan by signing up for a seven-day free trial. If you’re ready to get started or just want a guided look at how Nextiva works, you’ll need to contact the Nextiva sales team to request a demo or to set up your account.

The chart below breaks down the top features offered on each Nextiva phone plan.


EssentialProfessionalEnterpriseUltimate
Price per User per Month*$18.95$22.95$32.95$57.95
Unlimited Voice and Video Calling U.S. and Canada
Call History and Log Reports
Auto Attendant
Multilevel Auto Attendant
Mobile SMS/MMS
Virtual Fax
24/7 Customer Support
Voice Mail to Email Notification
Voice Mail to SMS Notifications
Voice Mail Transcription
Unlimited Conference CallsUp to 40 participantsUnlimited participantsUnlimited participants
Unlimited Video ConferencingUp to 250 participantsUp to 250 participantsUp to 250 participants
Toll-Free Minutes1,5003,00012,50012,500
Call PopUp to 250 PopsUnlimitedUnlimited
Call Recording
Video Conferencing Recording
Custom Reports and Dashboards
Mobile Survey

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position: absolute; top: 0; height: 100%; width: 30px; background: linear-gradient(270deg, #FFFFFF -34.71%, rgba(255, 255, 255, 0) 60%); z-index: 1; display: none;.footable-parent-wrapper-gcw-2021.left-end::before, .footable-parent-wrapper-gcw-2021.center::before display: block; right: -1px;.footable-parent-wrapper-gcw-2021.right-end::after display: block; left: 0; width: 20px; background: linear-gradient(270deg, rgba(255, 255, 255, 0) -87%, #FFFFFF 217%);#footable_parent_210942 .table border-radius: 8px; border: none; font-family: EuclidCircularB, sans-serif;#footable_parent_210942 .table th:first-child border-radius: 8px 0 0 0;#footable_parent_210942 .table th:last-child border-radius: 0 8px 0 0;#footable_parent_210942 .table th:only-child border-radius: 8px 8px 0 0;#footable_parent_210942 .table tr:last-child td:first-child border-radius: 0 0 0 8px;#footable_parent_210942 .table tr:last-child td:last-child border-radius: 0 0 8px 0;#footable_parent_210942 .table tr td, #footable_parent_210942 .table tr th border-left: none;#footable_parent_210942 .table tbody tr td border-top: none; min-width: 150px;#footable_parent_210942 .table tbody tr td:first-child border-left: 1px solid #A1ACE6;#footable_parent_210942 .table tbody tr td:last-child border-right: 1px solid #A1ACE6;#footable_parent_210942 .table tbody tr:nth-child(odd) background: #F4F6FC;#footable_parent_210942 .table tbody tr:nth-child(even) background: #fff;#footable_parent_210942 tr.footable-header, #footable_parent_210942 tr.footable-header th font-weight: 600; font-size: 18px; font-family: EuclidCircularB, sans-serif; line-height: 18px; color: #FFFFFF;#footable_parent_210942 tbody h1, #footable_parent_210942 tbody h2, #footable_parent_210942 tbody h3, #footable_parent_210942 tbody h4, #footable_parent_210942 tbody h5, #footable_parent_210942 tbody h6 margin-bottom: 0;#footable_parent_210942 tbody td font-weight: 500; font-size: 18px; line-height: 32px; color: #333333;#footable_parent_210942 tbody .learn-more-btn color: rgba(255, 255, 255, 1); background: #35B782; box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.2); border-radius: 8px; margin-bottom: 8px; min-width: 180px; text-align: center; font-size: 16px;#footable_parent_210942 tbody .company-row img margin-left: auto; margin-right: auto; margin-bottom: 10px; display: block;#footable_parent_210942 tbody .company-txt font-weight: 500; font-size: 18px; line-height: 28px; color: #395BB6;#footable_parent_210942 tbody .learn-more-below-text font-size: 12px; line-height: 15px; color: #333333;#footable_parent_210942 tbody .fb-rating-nt-img img height: 19px;#footable_parent_210942 tbody .fb-rating-nt-wrapper h2 font-size: 32px;#footable_parent_210942 tbody .ninja_clmn_nm_best_for, #footable_parent_210942 tbody .ninja_clmn_nm_federal_filing_fee, #footable_parent_210942 tbody .ninja_clmn_nm_state_filing_fee vertical-align: baseline;#footable_parent_210942 tbody .learn-more-nt-column text-align: center;#footable_parent_210942 tbody span:empty display: none;#footable_parent_210942 tbody tr:last-child td border-bottom: 1px solid #A1ACE6;@media (max-width: 1023px) #footable_parent_210942 tbody .company-txt, #footable_parent_210942 tbody .ninja_clmn_nm_best_for, #footable_parent_210942 tbody .ninja_clmn_nm_federal_filing_fee, #footable_parent_210942 tbody .ninja_clmn_nm_state_filing_fee font-weight: 500; font-size: 16px; line-height: 28px; #footable_parent_210942 tbody .fb-rating-nt-wrapper h2 font-size: 24px; #footable_210942 td.ninja_column_0 text-align: center; #footable_210942 th.ninja_column_0 text-align: center; #footable_210942 td.ninja_column_1 text-align: center; #footable_210942 th.ninja_column_1 text-align: center; #footable_210942 td.ninja_column_2 text-align: center; #footable_210942 th.ninja_column_2 text-align: center; #footable_210942 td.ninja_column_3 text-align: center; #footable_210942 th.ninja_column_3 text-align: center; #footable_210942 td.ninja_column_4 text-align: center; #footable_210942 th.ninja_column_4 text-align: center;

*Price reflected here is for a team of 20 to 99 when signing up for an annual contract. Prices vary by plan, team size and by choice of monthly, annual or multiple-year commitment.

Nextiva also offers four contact center plans featuring all the tools you need to operate a large call center. Pricing for these plans is customized to your organization’s specific requirements.


Other Benefits

Nextiva stands out from its competition by helping you communicate effectively on every channel your customers and team want to use. Powerful built-in tools and advanced features help ensure you have everything you need to manage connections via phone, text, email, video and instant messaging. Here are a few key benefits we feel are worth pointing out:

  • Mobile and desktop apps. Since Nextiva offers both mobile and desktop apps, you can make voice and video calls from nearly any device that’s connected to the internet.
  • Exceptional customer support. Nextiva offers email, chat and phone support on all its plans; most VoIP providers do not offer that level of support for their lowest-tier plans.
  • Call Pop. Nextiva’s CRM Call Pop function displays essential account contact information such as last interaction, account value and last survey score whenever an existing customer calls your business.
  • Popular integrations. Nextiva’s advanced plans integrate seamlessly with a variety of business apps and top CRMs, including Salesforce, Zendesk, Google Contacts, Oracle Sales Cloud, ServiceNow and Zoho.
  • Telephone number variety. You can port an existing number over to Nextiva or choose from a local or toll-free number.
  • Custom reports and dashboards. Nextiva’s Enterprise and Ultimate plans include custom reports and dashboards so you can better manage your organization’s calling needs and workflow patterns.
  • Secure and reliable. Nextiva monitors its systems 24/7; TLS and SRTP encryption offer enhanced privacy and security. Nextiva’s uptime is 99.999%, which makes it one of the most reliable VoIP providers around.


Fine Print

Nextiva’s higher-tier plans are feature-rich, but lower-tier plans are missing several helpful business and team collaboration tools. For example, mobile SMS/MMS is not available on Nextiva’s Essential plan. Voice to email notifications are available on all plans, but voice mail transcription is only available on Enterprise and Ultimate plans.

Another caveat with Nextiva is that while one-to-one video calling is available on all plans, video conferencing is not available on the Essentials plan. Also, video conference recording is only available on the Enterprise and Ultimate plans.


How Nextiva Stacks Up


NextivaRingCentral8×8
Price per Month per User$18.95 to $57.95$19.99 to $69.99$15 to $57
Free Trial7 days15 days30 days
Unlimited Calls in U.S. and Canada
Team Messaging
Local and Toll-Free Numbers
Unlimited Virtual FaxIncluded on all plans except lowest tierIncluded on all plans except lowest tier
Call Log Reports
Voice Mail TranscriptionOnly on Enterprise and Ultimate plansOn all plansOn all plans
Call RecordingOnly on Enterprise and Ultimate plans
International CallsBilled per minute; fees vary by locationBilled per minute; fees vary by locationTop-tier plans include unlimited international calls in 14 to 48 countries
Customer SupportEmail/ticket, chat and phone on all plansEmail/ticket, chat and phone support for all plans except the lowest-tier planEmail/ticket, chat and phone support for all plans except the lowest-tier plan
Video ConferencingUp to 250 participantsUp to 500 participants (with Large Meetings add-on)Up to 500 participants

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Nextiva only offers a seven-day free trial, which is shorter than most of its competitors. Also, Nextiva’s video conferencing maximum capacity is 250, while both RingCentral and 8×8 allow up to 500 participants.

The right provider for you depends on the exact features you need. When it comes to voice quality, call management tools and customer support, Nextiva stands up well against all its VoIP competitors. If you want to tap into Nextiva’s advanced features, we recommend purchasing a Professional, Enterprise or Ultimate plan. If you’re on a budget and need a low-cost option, you may want to check out 8×8.


Is Nextiva Right for You or Your Business?

Nextiva is an excellent option for small to midsized businesses that require a top-notch communications system with versatile phone management and video conferencing capabilities.

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Frequently Asked Questions (FAQs)

How do I get started with Nextiva?

You can sign up for a seven-day free trial of Nextiva’s Essentials plan directly on the company’s website. For all other plans, you’ll need to request a demo and a Nextiva representative will give you a tour of the system and help you sign up for your account.

Do I have to sign a contract with Nextiva?

Nextiva offers both monthly and annual plans. Monthly plans tend to be the priciest but allow flexibility. You’ll save around 20% or more by committing to a yearly plan. Additional discounts apply for 24- and 36-month contracts; savings vary by the number of total users and plan chosen.

Who are Nextiva’s competitors?

RingCentral is one of Nextiva’s top competitors. Others include 8×8, Google Voice, Grasshopper and Dialpad.

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