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How going digital can signal the end of a lifeline – The Times

When Storm Arwen struck, Jenny Lee knew she would be in for a difficult few days. Living in a remote part of Co Durham, with her husband away for the week, the 76-year-old was on her own when the electricity in her area cut off. She was without heating or hot water as temperatures fell to minus 6C.

With nothing but candles and torches to see with, what came as the biggest surprise was having no signal on her mobile phone, rendering it useless.

The storm, which hit at the end of November, knocked out a number of phone masts in Co Durham, Northumberland and Scotland.

“There was no way of communicating with anybody at all. It was really very frightening being on my own

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