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Grasshopper vs Ringcentral vs Zoom – Forbes Advisor – Forbes

If you are looking at voice-over-internet-protocol (VoIP) and video conferencing options for your business needs, you may be wondering what the difference is between Grasshopper, RingCentral and Zoom. Each provider offers effective solutions, though the available features, pricing and scalability potential vary significantly among the three services.

Grasshopper and RingCentral are primarily VoIP solutions, though RingCentral also includes video conferencing on most of its plans. Zoom is primarily known for its video conferencing capabilities, though it offers Zoom Phone as a separate service.

Before you choose a VoIP or video conferencing solution for your business, it’s best to examine provider offerings in light of your business needs. Forbes Advisor looked at how Grasshopper, RingCentral and Zoom stack up so you can select the ideal service for your specific requirements.

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Grasshopper

4.6
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Learn More

On Grasshopper’s Secure Website

Grasshopper

4.6
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Price

$26 to $80 per month

Free trial

Seven days

International calling

Unlimited calls within U.S. and Canada

View Details
Pros
  • Affordably priced
  • Fast and easy setup
  • 24/7 customer support
  • VoIP and Wi-Fi calling
  • Easy to take calls from anywhere via mobile or desktop app
Cons
  • Limited collaboration features
  • No video conferencing capabilities
  • Not scalable for larger businesses
  • Phones not included nor available for purchase or rent
  • Limited third-party app integrations
RingCentral

RingCentral

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Learn More

On RingCentral’s Secure Website

RingCentral

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Price

$19.99 to $49.99 per month per user (for 2–20 users)

Free Trial

Available, but limited

International calling

Unlimited calls within U.S. and Canada

View Details
Pros
  • Dozens of advanced features
  • Includes team collaboration tools
  • 200+ third-party app integrations available
  • Great scalability for larger businesses
  • Video meetings for up to 200 users
Cons
  • Plans and add-ons can get pricey
  • Somewhat tricky to set up
  • Calls made or received via mobile app user extensions cost extra
  • Limited features on the entry-level Essentials plan
  • Video meetings can be a bit glitchy
Zoom

Zoom

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.

Zoom

4.9
Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Free plan

Yes

Paid plans

From $14.99 to $19.99 per month per license

Participant limit

up to 1,000 per meeting

View Details
Pros
  • Easy to set up and use
  • End-to-end encryption is available
  • Includes terrific collaboration features
  • You can livestream Zoom meetings on social media
  • Meeting breakout rooms available
Cons
  • Security issues
  • Free plan limits group meetings to 40 minutes
  • Zoom app must be updated frequently
  • Users with low bandwidth can experience glitches

How Grasshopper, RingCentral and Zoom Stack Up

GrasshopperRingCentralZoom
Pricing Plans$26 to $80 per month$19.99 to $49.99 per month per user*$0 to $19.99 per month per user
Free Options7-day free trialFree trial for new subscribers; strict usage limits applyFree plan
Number of Users1 to 51 to unlimitedUnlimited
Phone Rental AvailableN/AWith multi-year contractN/A
Mobile AppiOS and AndroidiOS and AndroidiOS and Android
SMS LimitsUnlimitedUnlimitedN/A
Phone Call LimitsUnlimited U.S. and CanadaUnlimited U.S. and CanadaN/A
Audio Conferencing Participant LimitsUp to 10Up to 1,000Up to 1,000
Video Conferencing Participant LimitsN/AUp to 200Up to 1,000
Call and/or Video RecordingN/AOn all plans except Essentials
Document SharingN/A
Team MessagingN/A
Telephone Number PortingN/A
Local NumbersN/A
Vanity NumbersN/A
Toll-Free NumbersN/A
Voicemail-to-TextN/A
Call TransfersN/A
Call ForwardingN/A
Simultaneous Call HandlingN/A
Virtual FaxOn all plans except EssentialsN/A
International NumbersN/AN/A
International CallsBilled per minute (fee varies by location)Billed per minute (fee varies by location)N/A
Live Virtual Receptionist ServiceRuby add-on serviceN/A
IntegrationsLimited200+ including Salesforce, Zapier, Zendesk, Office 365, Google Workspace, Slack, Evernote, Dropbox1,000+, including Marketo, PayPal, Eventbrite, Slack, Salesforce, Google Workspace, Zapier, Evernote, Calendly

*Pricing is for 2-20 users; additional discounts are available for larger teams

Bottom Line

RingCentral is Forbes Advisor’s choice for the best VoIP service overall for mid-to-large size businesses. RingCentral offers VoIP phone, SMS and video conferencing, which are all essential for most companies today. With RingCentral, you get all the features you want from a VoIP provider, including voicemail-to-text, internet faxing, audio conferencing, call recording, call forwarding, call transfers and unlimited calls within the U.S. and Canada.

RingCentral offers your choice of local, vanity, toll-free or international phone numbers. International calling is also available; rates vary by region. RingCentral integrates with 200+ third-party apps and most plans come with 24/7 customer support, which is helpful as implementing a new sitewide or multi-site phone system comes with its fair share of complications.

If you’re a small business on a tight budget, you may want to take a closer look at Grasshopper for your VoIP needs. While Grasshopper doesn’t offer video conferencing, its service includes telephone essentials, such as business texting, call forwarding, simultaneous call handling, incoming call control, virtual fax and VoIP plus Wi-Fi calling.

With Grasshopper’s Partner plan, you get three phone numbers with six extensions for $44 per month when billed annually, which works out to be just $14.67 per phone number. Grasshopper also offers the Ruby live virtual receptionist service as an add-on, which is helpful for small businesses that don’t have the staff to monitor phones 24/7.

Finally, if you’re looking for a robust video conferencing service, Zoom is the way to go. The free Zoom plan lets you host 100 participants for up to 40 minutes or conduct unlimited one-to-one meetings that can last up to 30 hours. Zoom’s paid plans start at $14.99 per month per license and you can host up to 1,000 participants in a single session.

Zoom offers built-in collaboration features such as screen sharing, whiteboards, private and group chat and polling. The Zoom platform also integrates with 1,000+ third-party apps, which only extends its functionality for today’s tech-driven businesses.

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