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Grasshopper Review: A Cost-Effective VoIP Solution – Forbes

Grasshopper at a Glance

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Forbes included Grasshopper on its list of best VoIP services due to Grasshopper’s feature-rich plans for entrepreneurs and small businesses. Every Grasshopper plan comes with business texting, call forwarding, VoIP and Wi-Fi calling, virtual fax, voice mail, custom greetings, detailed call reports and multiple extensions.

New Grasshopper users get to choose from Grasshopper’s inventory of local, vanity or toll-free numbers. If you prefer, you can also port an existing number over to your new Grasshopper account. Grasshopper works with any phone, so there’s no need to buy additional phones or special equipment. You can use Grasshopper via a desktop, iOS or Android app, or skip the app and just forward your calls to a landline.

You can try Grasshopper for free for seven days. Most Grasshopper phone numbers are activated the moment you purchase your plan, and easy setup means you can start using your Grasshopper number in a matter of minutes. Support is offered 24/7 via phone, email, Facebook, Twitter and online chat.


Plans and Prices

Most VoIP providers charge a per-user fee, but Grasshopper handles its plans a little differently. Grasshopper offers three plans, and the only differences among the plans are price and the number of phone numbers and extensions included.


SoloPartnerSmall Business
Cost per Month if Billed Monthly$29$49$89
Cost per Month if Billed Annually$26$44$80
Phone Numbers*135
Number of Extensions36Unlimited
*Additional phone numbers can be purchased for the Partner and Small Business plans for $10 per month per number.

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Other Benefits

All Grasshopper plans come with a suite of benefits that make it easy for you to project a professional presence and conduct business effectively. Here are a few of the standout benefits that are popular among business users:

  • Instant response. You can set your phone to automatically text callers when you’re not available to take their calls.
  • Flexible month-to-month and annual plans. Upgrade or downgrade your account any time; changes take effect following your account’s next billing cycle.
  • Simultaneous call handling. Incoming callers never hear a busy signal or reach a line that’s not answered as calls are automatically forwarded to the next available phone number.
  • International calls. Competitive per-minute rates are available for international calls.
  • Incoming call control. Screen or block specific callers and set up custom business hours when you’re open to receiving calls.

Grasshopper also offers several add-on business features. Here are a few of Grasshopper’s most popular premium upgrades:

  • Ruby live virtual receptionists. Grasshopper integrates with Ruby to offer live virtual receptionist services; prices start at $199 a month for this upgrade (plus a 35% introductory discount)
  • Call blasting. To reduce call waiting times and increase customer satisfaction, you can set up your Grasshopper account to ring up to 15 lines simultaneously. The charge for this add-on feature is $10 per month.
  • Professional greeting recording. For $75, Grasshopper will have a professional voice talent record a greeting of up to 250 words for your business.


Fine Print

Grasshopper is missing a couple of features that come standard with other VoIP providers. For example, call recording is not available. Also, as more organizations conduct business via video meetings, many VoIP providers have added video conferencing to their plans; Grasshopper does not offer a video communication solution.

One more heads-up about Grasshopper: if you live in Hawaii or Alaska—or plan to call either state—know that Grasshopper considers these states offshore locales, so international calling rates apply.


How Grasshopper Stacks Up


GrasshopperGoogle Voice8×8
Price$26 to $89 per month$10 to $30 per user per month$15 to $57 per user per month
Free Trial7 daysNo trial; free personal plan30 days
Unlimited Calls and Texts in U.S. and Canada
VoIP & Wi-Fi Calling
Virtual Fax
Voice Mail Transcription
Simultaneous Call Handling
Call Transfer
Custom Greetings
Call Recording
Video ConferencingGoogle Meet integration

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Grasshopper alternatives like Google Voice and 8×8 charge by the user, while Grasshopper offers three plans based on the number of extensions and phone numbers you require. Grasshopper isn’t always the lowest cost option but is competitively priced when compared to other providers.


Is Grasshopper Right for You or Your Business?

Grasshopper is a cost-effective solution that offers the call management and collaboration features most small businesses require. Grasshopper doesn’t offer the video communication and CRM services that larger companies need. Solo entrepreneurs on a tight budget who just need one phone line will fare better by going with a lower-cost alternative like Google Voice.

Find The Right Phone System For Your Business

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Frequently Asked Questions (FAQs)

Is Grasshopper a good company?

Grasshopper was founded in 2003 and, since that time, has received largely favorable reviews from users and technical reviewers alike. Forbes Advisor includes Grasshopper on its list of ten best VoIP services.

Can you use a regular phone with Grasshopper?

Grasshopper works with existing mobile phones and landlines. You don’t need to buy special hardware or phones to use Grasshopper.

How do I get Grasshopper on my phone?

You must open an account with Grasshopper and select your phone number before making phone calls with Grasshopper. Once you have an account, simply download the appropriate Grasshopper app for your device so you can start placing calls and sending texts.

Can I use Grasshopper outside the U.S.?

Grasshopper plans come with unlimited calling in the continental U.S. and Canada. International calling plans are also available and are charged on a per-minute basis; international rates vary by area. A $500 deposit is required to activate international calling on your Grasshopper account.

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