Google Voice Review – Forbes Advisor – Forbes

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Google Voice at a Glance

Google has a reputation for quality, and Google Voice certainly lives up to the company’s high technical standards. In fact, Google Voice is one of Forbes’ picks for the best VoIP Services.

To get started with Google Voice, you’ll need to choose the business or personal plan that’s right for you. You can port an existing phone number or select from a list of numbers with specific area codes from around the country. As long as you’re connected to a Wi-Fi network or cellular data, you can use Google Voice from a wide range of devices, including smartphones, tablets and laptops.

Not surprisingly, Voice works seamlessly with other Google Workspace apps, including Google Meet and Google Calendar. Hence, if your business is already using Google’s business software suite, Google Voice is a logical and user-friendly addition to your company’s tech toolset.


Prices and Plans

Google Voice personal plans are free. If you’re a freelancer or solo entrepreneur who just needs a dedicated phone number to conduct business, the free plan might work for you. There are three Google Voice business plans and each offers basic features such as voice mail transcription, call forwarding, unlimited SMS in the U.S. and 24/7 support.

The best plan for you will depend on your unique business requirements. For example, if you conduct a great deal of business internationally, you’ll likely need to go with the Premier plan. The chart below breaks down the top features and costs of each Google Voice plan.


Starter Standard Premier
Cost per User per Month $10 $20 $30
Number of Users Up to 10 Unlimited Unlimited
Domestic Locations Up to 10 Unlimited Unlimited
International Locations Unlimited
Free Calling to Canada From U.S.
Free Calling to U.S. From Any Country
Usage and Activity Reporting
Ring Groups
Desk Phone Support
Advanced Reporting

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Other Benefits

Google has invested in both improving and expanding business features for its VoIP solution in recent years. Google Voice comes with a number of benefits that make it a strong option for anyone considering VoIP for their business.

  • Call forwarding. Forward your Google Voice phone number to any device, any time.
  • Familiar, user-friendly interface. If you’ve ever used any Google Workspace apps, you’ll likely find that the Google Voice user-friendly interface feels familiar.
  • Ring groups. Create a ring group (a.k.a. a hunt group) so that team members can take turns answering calls coming into a single Google Voice telephone number.
  • Multilevel auto attendant. Set up an automated attendant to direct callers to the department or person within your organization that can best help them.
  • Mobile and desktop apps. Google Voice works with both mobile and microphone-equipped desktop devices.
  • Missed call troubleshooting. You are alerted should you ever miss a call due to a poor internet connection, which allows you to make appropriate connection changes.
  • Conference calls. Google Voice offers conferencing calling and is compatible with popular conference call technology, including Poly devices.


Fine Print

One downside to Google Voice is that it does not offer toll-free numbers, which can be a disadvantage for businesses whose clientele are geographically dispersed.

Also, Google Voice lacks built-in team messaging features offered by some VoIP providers. However, Google Chat, another app in Google Workspace, delivers team collaboration and communication features. Chat is available to anyone with a Gmail address or Google Workspace account.

Finally, while you can make calls via Google Voice from virtually anywhere, you’ll need to have a U.S.-based telephone number and phone service to use Google Voice. International rates—which vary by location—apply to international calls made with Google Voice.


How Google Voice Stacks Up


Google Voice 8×8 Grasshopper
Price $10 to $30 per user per month $12 to $57 per user per month $26 to $89 per month
Free Trial No trial; free personal plan 30 days 7 days
Unlimited Calls and Texts in U.S. and Canada
Custom Greetings
Call Recording
Call Transfer
Voice Mail Transcription
Simultaneous Call Handling
Team Messaging
Virtual Fax
Video Conferencing Google Meet integration

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Google Voice compares favorably with other popular VoIP alternatives in terms of low prices and basic features offered. One somewhat surprising miss with Google Voice is that it does not provide a virtual fax solution, though that isn’t necessarily a problem for most businesses these days.


Is Google Voice Right for You or Your Business?

Google Voice is a smart option for small businesses that already use other Google Workspace solutions. It’s also ideal for freelancers on a tight budget who need a separate, free phone number to conduct business.


Frequently Asked Questions (FAQs)

Is Google Voice free?

Google Voice offers a free personal plan with limited features as well as paid business plans that come with a host of popular workplace tools and call management functions.

Is Google Chat the same as Google Voice?

Google Chat and Google Voice are different products. Google Voice is a VoIP telephone service that allows you to make calls and send texts. Google Chat is a messaging tool that lets people chat and share documents privately or in groups.

How good is the call quality with Google Voice?

Most users report that the audio quality on Google Voice is exceptional. Of course, connection quality with any VoIP service is tied to the internet or cell phone data service you are using.

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