Dialpad Poster e1625644903353

Dialpad vs RingCentral: Which One Is Best For You? – Forbes

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Dialpad and RingCentral are both comprehensive voice-over-internet-protocol (VoIP) service providers designed to help businesses address their communications needs. Choosing the right option for your business will depend on exactly what you need to accomplish, as both are better in slightly different use cases. We dive into both to help you decide between Dialpad and RingCentral.

RingCentral vs. Dialpad: At a Glance

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Dialpad and RingCentral both offer unlimited calls and texting on their plans. Both have voice mail to text transcription with customizable voice mail recordings. Dialpad is slightly less expensive than RingCentral, starting at $15 per month per user compared to $19.99 per month per user. Where Dialpad impresses us with AI technology to help with notation and task assignment in calls, RingCentral has more robust video conferencing capabilities.

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Dialpad

Dialpad

4.3
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.
Learn More

On Dialpad’s Website

Dialpad

4.3
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.
Starting Price

$15 per line per month

(if billed annually)

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

View Details
Why We Picked It

Dialpad offers the basics that you would expect from a unified communications system that includes unlimited calling and texting. It has a video call option limited to 45 minutes but doesn’t offer the comprehensive video conferencing options other plans have. Where it differs is in the use of AI and its proprietary Voice Intelligence features. This monitors calls and takes notes as a personal assistant to help you denote follow-up tasks and get critical takeaways. Try it for free for 14 days.

Pros
  • Low cost
  • Google Workspace integration
  • Voice Intelligence
Cons
  • Limited video conferencing
  • Limited integrations
  • Cumbersome setup
RingCentral

RingCentral

4.9
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.
Learn More

On RingCentral’s Website

RingCentral

4.9
Our ratings take into account the card’s rewards, fees, rates along with the card’s category. All ratings are determined solely by our editorial team.
Starting Price

$19.99 per line per month

(if billed annually)

Voice Mail to Text

Yes

Toll-Free Numbers

Yes

View Details
Why We Picked It

RingCentral starts with high-quality calls as the basis of its service. You get unlimited domestic calls and texting combined with custom voice mail and messaging transcription. RingCentral sets itself apart from others with more than 200 integrations, including Slack, Salesforce and Microsoft 365. You get video conferencing for up to 200 participants on the higher-tiered plans. Enjoy a 15-day free trial to see if you really like the service and will use all the features.

Pros
  • Comprehensive App Gallery
  • Document sharing
  • Video conferencing
Cons
  • Pricey
  • Confusing navigation
  • Limited international calling plans


How Dialpad and RingCentral Stack Up


DialpadRingCentral
Free Trial14 days15 days
Unlimited Domestic CallsYesYes
Team MessagingYesYes
Video ConferencingNo200 participants max
IntegrationsGoogle Workspace and Microsoft 365More than 200 integrations
Uptime Service Level Agreement99.999%*99.999%
Customer Support24/7 live chat24/7 phone and chat support
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*Dialpad’s Enterprise plan carries a 100% uptime agreement. Contact Dialpad for a custom quote.

Dialpad and RingCentral are similar VoIP service providers. Both providers offer a free trial, with RingCentral edging out Diaplad with an extra day in its trial. Both providers also have unlimited domestic calls and text messaging on all plans. They start to differ with video conferencing, integrations and support. Dialpad doesn’t have video conferencing, whereas RingCentral’s plan has conferencing for up to 200 participants.

While Dialpad does integrate with two popular platforms and uses its AI Voice Intelligence to capture information, RingCentral has the edge with its App Gallery offering more than 200 popular integrations, including Slack. Both have support 24/7, but Dialpad’s support is limited to live chat, whereas RingCentral does have a call center that also offers support.


Bottom Line

Dialpad and RingCentral are two top-level VoIP service providers that help small businesses have the communications systems needed for success. Dialpad is the better option for small teams that are on a budget and might not need the level of integrations and extras that RingCentral offers. RingCentral is better for bigger teams looking to have one central system that allows communication, document sharing and video conferencing.

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