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5 Best VoIP Services and Phone Services in 2022 – Salt Lake Tribune

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It’s possible to save money while improving your business phone service using the most exemplary Voice over Internet Protocol services available today. Virtually all your phone conversations, other forms of messaging, and contacts are now made through the internet rather than over conventional phone lines.

VoIP services vary from simple call management to comprehensive commercial solutions that combine CRM and other applications. You can manage your remote staff and do business using video conferencing and data monitoring if you pick the right provider and plan, or you can direct calls and utilize a mobile app.

Best VoIP Services of 2022

1. RingCentral – Best VoIP Service Overall

(RingCentral) | Website logo.

Pros:

  • A total of almost 250 integrations

  • offered in over 110 countries

  • Real-time data analysis

  • Easy-to-use 24/7 assistance with premium plans

Cons:

  • The majority of basic plans are somewhat restrictive.

  • It is more expensive than comparable services.

  • Some users notice call dropouts.

Improve internal communication and customer service by centralizing and streamlining your phone system. It’s easier and more convenient to work anywhere you choose by setting up your phone calls to be routed.

Installing and using RingCentral is a breeze, which makes it a top-notch VoIP service provider. Several integrations and real-time statistics are available to help you personalize your service.

Price: 4.8/5

The Essentials plan costs $29.99 per user per month, or $239.88 per user per year, and is the cheapest option. Standard costs $37.99 per month or $335.88 per year per user, Premium costs $44.99 and $419.88, and basic costs $59.99 and $599.88 per user.

RingCentral is more reasonable than other VoIP providers, yet it is still more expensive than others. Paying yearly, however, may save you up to 33%.

Plans and Features: 5/5

Up to 20 people may utilize the Essential plan, which is the most basic. Commercial, toll-free telephone numbers and free domestic and international calls are included. Voicemail-to-text, team chat, and document sharing are all included in the service. Enhanced Business SMS allows you to send text and multimedia messages.

It is possible to upgrade to a higher-tier plan containing all of the features of the lower-priced programs and extra perks. The Standard plan offers an infinite number of users, the Premium plan gives CRM connectors, and the Ultimate goal provides unlimited storage space.

For a price, you may add more features to your system. A free demo is available if you want to understand more about the ideas. To guarantee that you purchase a plan right for you, try it out first.

Apps and Integrations: 4.8/5

A plan tier determines how many popular integrations and applications you may employ to improve your business. There are more than 250 integrations at the most expensive level. There is a wide range of options available to suit your company’s needs.

Customer Service and Support: 4.6/5

The Essentials package includes phone and texting services. In other cases, you may need a more advanced plan for video conferencing or an open API to satisfy your company’s needs.

If you want 24/7 help, you’ll need to upgrade to one of the higher levels of RingCentral’s service.

Overall Score: 4.8/5

2. Nextiva – Best VoIP Provider for All-In-One Solutions

(Nextiva) | Website logo.

Pros:

  • Exceptional client support.

  • Automated receptionist

  • Stable service and high-quality calls

Cons:

  • The user interface might be a little perplexing at times.

  • Many mobile applications have issues.

  • Restrictions on the number of integrations

Everything from tiny enterprises to large organizations may benefit from Nextiva’s service. To operate your entire organization, make use of a top-notch VoIP system. Take advantage of automation and artificial intelligence (AI) to simplify workflows by integrating with applications.

Communicate with your coworkers using a variety of mediums, such as phone calls, text messages, videos, and email. Using data analysis, you may provide first-rate customer service while enhancing your company’s operations.

Price: 4.8/5

Because of its low cost, this is a top pick for the finest VoIP services. If you choose Essential, you’ll pay $18.95 per user per year or $25.95 per user monthly. It costs $22.95 per user, paid yearly or $30.95 per month, for the Professional plan and $32.95 per user, billed annually or $40.95 per month, for the Enterprise plan.

Plans and Features: 4.6/5

A new plan tier is a step up from the one before it. If you upgrade to a new level, you’ll have access to a slew of new features and the ones you already had access to.

A toll-free phone number, unlimited voice and video conversations, and internet fax are all included in the Essential package. Voicemail, Outlook, and Google Contacts are most often used connections.

The Professional subscription includes screen sharing, mobile and desktop SMS, unlimited conference calls, and video conversations. Transcribing voicemails and an unrestricted number of conference attendees are two of the Professional’s perks.

Apps and Integrations: 4.5/5

The number and kind of integrations accessible to you depend on your chosen package. Salesforce and HubSpot are included in the Professional plan on the mid-level.

Nextiva uses Co space to keep distant teams linked. Workers may collaborate and communicate effortlessly by sharing screen data and files.

Customer Service and Support: 4.9/5

Nextiva offers round-the-clock customer service with every package. The network is constantly monitored to ensure 99.99% uptime and dependability. On-site training is also available to assist new staff get up to speed.

At any moment, you may switch to a different service provider. Take advantage of NextOS’s unified communications solution, whether renting or owning your equipment.

Overall Score: 4.7/5

3. Virtual PBX Cloudtalk – Best VoIP for Call Centers

(Cloudtalk) | Website logo.

Pros:

  • For use in call centers, both incoming and outgoing,

  • Excellent safety measures are provided.

  • The ability to tailor a strategy to your needs

Cons:

  • A precise network setup is needed to get the most out of the program.

  • More expensive than comparable alternatives

  • It’s possible that learning how to use more complex features may be challenging.

Regardless of the size of your organization, Cloudtalk is an excellent option for VoIP. Allows you to make phone calls and access limitless phone numbers using a virtual phone system (PBX). Developments may be made as your company grows and changes using the interface’s simplicity and intuitiveness.

Managing both incoming calls is an excellent feature for contact centers. It allows for easy creation of queues and routing of calls to the correct agent or department. Customizing your company strategy and providing personalized assistance to each staff member is possible.

Price: 4.2/5

The entry-level Starter plan costs $30 per month for each user. You may pay $40 monthly for Essential and $60 for Expert. If you choose monthly payment, you won’t be locked into any commitments.

When you choose yearly payment, you may save up to a quarter of the monthly fee. To start with this contract, you’ll pay $25 monthly for Starter, $30 for Essential, and $50 monthly for Expert.

Plans and Features: 4.6/5

You may either choose one of three pre-existing options or design your own. Contact the firm and ask for a customized package that includes the tools and services your organization needs. For a personalized plan, the price is determined by the services you choose.

Cloudtalk is a top-notch VoIP solution for contact centers, both incoming and outgoing. Calls are routed, queues are created, voicemail is managed, and every call’s recording is listened to. Cloudtalk is an excellent tool for improving customer service and training your employees.

You may add personalized greetings to each team member’s phone number. Access to three-way and conference calls is also provided.

Apps and Integrations: 4.5/5

Enhance your company processes by integrating Cloudtalk with your current software. Access and manage your data in one place using your CRM and other connectors. Do more for your customers, and get things done more quickly.

Customer Service and Support: 4.8/5

As soon as you’ve set up your Cloudtalk account, it’s ready to go. The service is hosted in the cloud, and all data is protected by round-the-clock surveillance. A live person is available around the clock, and you may also reach out to them by email or chat.

Overall Score: 4.5/5

4. VoiceMeUp – Best VoIP for a Basic Call Service

(Voicemeup) | Website logo.

Pros:

  • It is easy to operate

  • Incredibly many options for plans.

  • Low-priced.

Cons:

  • Navigation on the website is cumbersome.

  • Inconvenient pricing information

  • A minimal set of functionalities are included in the basic plans.

When it comes to VoIP services, VoiceMeUp is a standout due to its wide range of subscriptions. There are a total of twenty choices available. Comparing all the options might be a little overwhelming, but it provides you the freedom to pay for what you need.

Regardless of the size or scope of your organization, you may find suitable phone options here. Confusion about which plan to pick is one of the most frustrating aspects of this system. Some clients may like the flexibility to compare and choose plans based on choices or volume, but the variety of alternatives is more difficult to comprehend.

Price: 4.8/5

VoiceMeUp’s most basic subscription is only $3 per month. There is, however, a bare minimum of information provided. The Essential 100 plan offers you 100 minutes of local calls, a maximum of five simultaneous conversations, and 25 MB of storage space. Only small firms would benefit from this.

The Extreme Hexa +, which costs $169.70 monthly, is the most expensive option. You receive six business lines and a virtual attendant with this subscription.

Plans and Features: 4.2/5

Standard phone calls are the primary emphasis of VoiceMeUp’s ambitions. Their solutions are straightforward, streamlined, and very cost-effective.

Using VoiceMeUp doesn’t need a long-term contract or commitment. You may establish a free account to evaluate the service and only pay for the calls you make. Plans are pre-paid, so you’ll need to fund your account before you can use one. There is a 30-day refund policy if you are dissatisfied with your plan.

Apps and Integrations: 4.2/5

VoiceMeUp may be used with any device that supports SIP or IAX. PBX software like Microsoft Teams may also be coupled with it.

Customer Service and Support: 3.7/5

Information on customer service alternatives is scant. There is a contact form on the website where you may leave a message and your email address. Additionally, there are many phone numbers and postal addresses mentioned.

Overall Score: 4.2/5

5. Ooma Office – Best VoIP Provider for Small Businesses

(Ooma) | Website logo.

Pros:

  • It’s easy to use.

  • Cost-effectiveness

  • Adaptable to the size of your company’s workforce

Cons:

  • Limited capabilities

  • Capabilities may be exceeded in the course of business.

  • Integrations are lacking

Ooma Office is a leading VoIP solution for small businesses. This cloud-based solution makes it simple to tailor communication choices. It’s as simple as downloading the latest updates to get the most out of the new features.

It’s possible to work remotely using a PC, mobile app, and call routing options. In addition to video conferencing and texting, Ooma offers a virtual receptionist option. You may choose a different strategy depending on how many workers you have, from one to six or more.

Price: 4.5/5

Ooma Office costs $19.95 per month per user. It costs $24.95 per person per month for Ooma Office Pro, the most popular version.

Plans and Features: 4/5

A simplified VoIP service with all the features you need to handle your calls and no frills to get in the way is what you’re searching for. The Ooma Office package includes 35 valuable features, including call forwarding, logging, extension calling, and SMS messaging. Office Pro has all features included in the Office plan.

Call recording and transcription are included with Ooma Office Pro and video conferencing. There are also increased use restrictions for some functions.

Apps and Integrations: 3.5/5

Ooma provides a handy mobile application. Conduct business on the move or from the convenience of your own home.

Customer Service and Support: 4.5/5

In addition to telephone help, Ooma provides live chat. Agents are accessible 24/7. The website also has several tools for finding solutions to frequently asked inquiries and issues.

Overall Score: 4.1/5

How We Selected the Best VoIP Services

The finest VoIP services must match your business’s requirements. These are the factors we examined while choosing the best services:

  • Fees and rates

  • Scalability

  • Security

  • Recommendations from customers and overall satisfaction

  • Apps and connectors allow for a wide range of customizations.

  • Features that are part of the package

  • Convenience of usage

  • Reputation and competence of the business

  • customer service

Before settling on a VoIP provider, think about your company’s size and specific requirements. To compare prices, make a list of all the options you’ll need and then shop around. Read other people’s reviews to get a sense of what the product is like and how well it is supported.

Buying Guide for the Best VoIP Services

Hopefully, you may find the answers to some of your most pressing inquiries about VoIP services in the following list of commonly asked questions (FAQs).

What Is VoIP Service?

It’s also known as Internet Protocol telephony or VoIP. One significant difference between a landline and a VoIP service is that all calls and communications are made over the internet. If you have an internet connection anywhere and may use your VoIP number to make and receive calls.

What Can VoIP Do for My Business?

Due to the advantages and benefits of VoIP, many businesses have made a move. The top VoIP services are very cost-effective and provide fantastic value.

It’s easy to manage a lot of your company tasks from one location by connecting the solutions you currently use. Better and quicker service is made possible with the use of VoIP technology.

VoIP may benefit your firm by making it easy for your staff to cooperate. You no longer have to be concerned about your personnel working remotely or in an office. With VoIP’s capabilities, you may exchange instant messages, conduct group conversations, and share files and images.

VoIP’s video capabilities are another way to boost your company’s productivity. To facilitate information sharing and feedback, you may host meetings from any location and link all of your staff.

What Does a VoIP Service Cost?

Plan-specific costs are included with VoIP services. Although pre-payment alternatives exist, most services are billed monthly or yearly. You must sign up for a year-long contract and pay ahead to get a discount.

It’s up to you to decide which plan best suits your company’s needs. VoIP subscriptions that solely offer phone calls are available as well. Some other people provide you with access to various tools. Besides the number of calls and workers who utilize the service, other variables influence the cost.

What Features and Capabilities Are Included?

Most VoIP systems provide fundamental call functions, including call routing, call rejection, voicemail, and call recording. SMS and video messaging are often included in typical VoIP services.

To get the most out of your subscription, upgrade to an advanced plan, and you’ll be able to use extra services like automation. Additionally, popular options include apps and integrations, which enable you to personalize your experience and keep using the solutions that have proven successful for you.

Is It Worth Switching to VoIP?

Because of the substantial savings that VoIP offers, more and more companies are making the transition. Instead of paying for various services, you may save significant money by using a single supplier for all your corporate communication requirements.

For another incentive to move, VoIP plans provide a variety of advantages and services. It is possible to operate your company more effectively with the help of these technologies.

How Do I Select the Best VoIP Service for My Needs?

To get the most exemplary VoIP service for your company, consider what you want to use it for first. Make a list of all of the things you’ll need. Next, evaluate the cost of several service plans with the features you desire to get the best deal.

Pay close attention to customer reviews to determine the quality of the service plan you are researching. Focus on ease of use, high-quality calls, and scalable solutions. Find out if you must sign a contract or if you can change the terms of your plan at any time.

Final Thoughts on Selecting the Best VoIP Services

Choosing the correct VoIP services may have a significant impact on the way your company is conducted. It’s a good idea to use VoIP to track all your business’s conversations. Eliminate redundancies in your procedures to save time and resources. Advanced features might help you boost client interactions and speed up your workflow. Businesses of various sizes and with a wide range of needs may benefit from available and scalable solutions.

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