Twilio today adds the capability to send and receive videos via text message to its array of communication services for businesses.
The company says video can be a an effective way of communicating an intricate problem to businesses and service providers. For instance, let’s say the faucet in my bathroom is leaky and water’s everywhere, but a plumber won’t be able to get here for several hours (imagine that all of the on-demand services are busy). I could send a video to the plumber, and she could instruct me on how to manage the situation until she gets there.
Twilio also wants to give businesses a way to draw on that video, perhaps circling in red the part of the pipe that I need to focus on to stem the leak.
It’s a neat new feature that shows the potential of messaging between consumers and businesses in the not-too-distant future.
Twilio is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS me… read more »
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