Tuesday , 11 December 2018
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Securus Technologies Completes an Industry Record 35 Million Inmate Calls in June, 2017 on Voice Over Internet … – Business Wire (press release)

Securus Technologies Completes an Industry Record 35 Million Inmate Calls in June, 2017 on Voice Over Internet … – Business Wire (press release)

DALLAS–(BUSINESS WIRE)–Securus Technologies, a leading provider of civil and criminal justice
technology solutions for public safety, investigation, corrections and
monitoring announced today that it has completed an industry record 35
million inmate audio and video calls in a single month – June, 2017,
processed over the largest voice over internet protocol (VoIP) inmate
platform in the world.

The significance of having all of our inmates and friends/family
members using the same state-of-the-art VoIP platform cannot be
emphasized enough,” said Richard A. (“Rick”) Smith, Chairman and Chief
Executive Officer of Securus Technologies.

The key to achieving a low cost structure in telecommunications is
taking advantage of massive economies of scale – that means large
platforms, redundancy of data centers, cloud computing and storage,
using the internet (internet telephony) to the maximum extent possible,
efficient computer languages, and management of troubles remotely
through a Network Operations Center (NOC). We use all of these proven
high-tech methods to allow inmates to maintain their relationships via
audio and video calling,” said Smith.

The term VoIP specifically refers to the provisioning of communications
services (voice, fax, SMS, voice messaging) over data networks, rather
than via the public switched telephone network (PSTN). The steps and
principles involved in originating VoIP telephone calls are similar to
traditional digital telephony and involve signaling, channel setup,
digitization of the analog voice signals, and encoding. Instead of being
transmitted over a circuit-switched network, however, the digital
information is packetized, and transmission occurs as IP packets over a
packet-switched network. Such transmission entails careful
considerations about resource management different from time-division
multiplexing (TDM) networks.

Because we have a single audio and video platform for calls that is
based on VoIP and we use our own private data network, all of our
customers receive these benefits:

  • VoIP is easier to install, configure for your facility’s needs, and
  • We can support more safety and security related features – +1,200 for
  • We can detect and fix problems usually before our customers recognize
    the problem;
  • We provide quarterly upgrades of software (like Apple, Microsoft, plus
    other applications) to provide additional services and features that
    add value to facilities, approximately 50 to 100 additional products
    per year;
  • We can do all of the above at a lower cost than non-VoIP based systems;
  • Our largest competitor, Global Tel*Link (GTL) and any future
    combination of GTL plus Telmate cannot match our product set and
    platform economies. We have offered both a technology bake off
    challenge to which they conveniently did not respond.

The calls we complete are far from normal residential calls though – or
the rates would be lower. We have hundreds of security features, we
record and store all calls that are not attorney-client privileged calls
for up to 10 years, we help investigate suspicious calls, we help detect
unauthorized calls, and we identify unauthorized parties that are called
plus many more. Our security products save hundreds or thousands of
lives per year – so those are clearly critical products for all of
society,” concluded Smith.

Securus Technologies invites all prison and jail administrators and
corrections officials to visit our Technology Center located in Dallas,
Texas to learn more about the Secure Calling Platform (SCP). Please
contact Kathryn Goldstein at
or 972-277-0778 to set-up your presentation. Over 1,300 existing and
prospective facility customers and investors have visited the Securus
Technology Center where more than 1,200 products are demonstrated.


Headquartered in Dallas, Texas, and serving more than 3,450 public
safety, law enforcement and corrections agencies and over 1,200,000
inmates across North America, Securus Technologies is committed to serve
and connect by providing emergency response, incident management, public
information, investigation, biometric analysis, communication,
information management, inmate self-service, and monitoring products and
services in order to make our world a safer place to live. Securus
Technologies focuses on connecting what matters®. To
learn more about our full suite of civil and criminal justice technology
solutions, please visit SecurusTechnologies.com.

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