Thursday , 12 December 2019
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Charlie Weston: Telecoms companies view loyal customers as mugs … – Independent.ie

Charlie Weston: Telecoms companies view loyal customers as mugs … – Independent.ie

The problem is that people, particularly the elderly, have a tendency to stick with the company they have been with since the house first had a phone installed.

Many of the customers who will now be expected to pay more to Eir have been with the provider since it was called P&T. It has gone through numerous name changes and ownerships since, but large numbers of customers have remained loyal to it.

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