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Apple is replacing MacBook charging cables due to a ‘design issue’ - MVNO MVNE MNO Mobile & Telecoms industry intelligence
Saturday , 20 July 2019
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Apple is replacing MacBook charging cables due to a ‘design issue’

Apple is replacing MacBook charging cables due to a ‘design issue’

Apple today announced that it will now offer free replacements for charging cables for MacBooks that use the USB Type-C specification, because some of them have not been working correctly.

“A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue,” Apple says on a website for the replacement program. “As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.”

People who gave Apple their mailing addresses when they registered their MacBooks will receive the new cables by the end of this month, if they’re eligible for the replacement. For those who didn’t give their mailing addresses, once they’ve checked that their MacBooks qualify for the replacement — based on the serial number — they should visit an Apple Store (Apple suggests making a reservation at the Genius Bar), visiting an authorized service provider, or reaching out to Apple support.

Apple has occasionally started replacement programs for faulty products, including iSight cameras for iPhone 6 Plus and iPhone 5 batteries.

Interestingly Microsoft recently announced a replacement program for Surface charging cables that weren’t functioning properly.

This Apple replacement program is in effect until June 8, 2018, Apple says.

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